CONTACT US

FAQ

＜＜ CONTACT US

  • Can I buy TRAVELER’S COMPANY products from the TRAVELER’S FCTORY ONLINE SHOP, even if I am overseas?

      Unfortunately, we are currently only able to offer domestic shipping for products purchased on our online shop. We apologize for the inconvenience to our overseas customers, and kindly ask them purchase our products directly from the nearest retailer in their country.
      Please check the availability of your desired products from the following shop list.
      Japan / Asia / Middle East / Europe / North America / Latin America / Oceania

  • Where can I buy TRAVELER’S notebook?
  • Where can I buy TRAVELER’S FACTORY limited edition items?

      Currently, these items are only available at TRAVELER’S FACTORY direct retailers.
      ※International shipping is not available for TRAVELER’S FACTORY products. We apologize for the inconvenience to our overseas customers.

  • Is there any difference between TRAVELER’S notebook of TRAVELER’S COMPANY brand, and TRAVELER’S notebook of MIDORI brand?

      We launched TRAVELER’S notebook in 2006 as one of the series of the MIDORI brand. All the products in TRAVELER’S COMPANY brand share the theme of traveling that takes place in one’s daily life. In order to pursue and enrich this theme, we changed the brand name from “MIDORI” to “TRAVELER’S COMPANY” in 2015. Since becoming an independent brand, TRAVELER’S COMPANY has continued to propose a journey into a new world where one can express themselves freely through its notebooks and other stationery items.

  • The leather cover of TRAVELER’S notebook has some small but visible scuffs and marks on it ; is this normal?

      TRAVELER’S notebook consists of a cut cow leather tanned using vegetable tannin and a tin-made part attached on a rubber band. It is hard to process a leather tanned by vegetable tannin for it shows the wrinkles and scratch marks easily. However, it is environment friendly, and has an authentic attractiveness where it beautifully changes over time. The leather used for TRAVELER’S notebook has oil seeped inside, and by doing so, it makes the finish soft. We wanted to make full use of the natural feeling, so we did not process it excessively. So please be noted that there might be some small scratches and wrinkles on the cover. The longer you use it, the more the color deepens. And by this deepening, the scratches would be hard to spot.
      >> Issues to be aware when buying and how to maintain the leather

  • Can you tell me how to use the connecting rubber band for setting refills to the TRAVELER’S notebook?